Support Specialist

Hiring for Support Specialist | Long term Contract | Remote

Title : Support Specialist – Horizon VDI

Location : Remote in India

Duration : 12 months

Key Responsibilities

Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents

Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration

Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education :

Preferred Certification(s) : VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience :

2+ years in IT support roles with at least 1 year supporting VDI environments

Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent

Experience with Windows desktop OS (Windows 10 / 11), Active Directory, and group policies

Proficiency with tools like Horizon Administrator / Console, vSphere Client, and basic PowerShell scripting

Preferred Experience :

3+ years supporting end-user computing or VDI in enterprise environments

Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.

Working knowledge of FSLogix, profile redirection, and user data management

Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools

Familiarity with Jira or similar ticketing and ITSM platforms

Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI

Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)

Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable