Customer Service Quality Analyst

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time : Rotational Night Shift

Job Location : Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
• Participate in call calibration sessions to align with team members' performance expectations.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile