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Insurance - Senior Process Analyst

ConfidentialNavi Mumbai, Mumbai, Mumbai City

10 days ago

Job description

Location : Mumbai

Shift Timings : US Shifts (6 : 00 PM – 3 : 00 AM, 9 : 00 PM – 6 : 00 AM)

Position Overview :

We are seeking a dynamic and experienced Customer Support Operations Manager to oversee and manage customer support operations in the insurance domain. The ideal candidate will ensure compliance with regulatory standards, deliver exceptional customer service, and drive the timely and high-quality completion of client-level due diligence requirements. This role combines technical expertise, leadership skills, and a customer-centric approach to deliver excellence in service support.

Key Responsibilities :

Primary Responsibilities :

Serve as the primary point of contact for the US onshore branch, providing comprehensive support.
Ensure compliance with insurance regulatory standards, guidelines, policies, and procedures.
Manage the end-to-end policy lifecycle services, including renewals and client-level due diligence.
Support a team of 4-5 Client Managers handling approximately 70 accounts at the branch.
Conduct and oversee renewal activities with a focus on accuracy and timeliness.
Build and maintain strong relationships with onshore branch staff to enhance the overall customer experience.
Coordinate with internal operations teams to ensure timely completion of renewal activities.
Handle client queries and escalations effectively, minimizing rework at the service center.
Identify risks and issues, navigating them successfully to resolution.
Manage multiple tasks independently with strong time management and organizational skills.

Additional Responsibilities :

Demonstrate initiative and creativity, with excellent presentation, written, and communication skills.

Understand Client Manager requirements and complete renewal documentation, including :

Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Leverage prior experience in the insurance domain to deliver high-quality results.

Exhibit self-reliance and a proactive approach to resolving complications with innovative solutions.

Key Qualifications :

Experience : Any prior experience in the insurance domain is required.

Communication Skills : Excellent verbal and written communication skills to coordinate effectively with onshore clients and stakeholders.

Technical Expertise : Strong understanding of insurance regulatory standards and policy lifecycle processes.

Leadership Skills : Ability to manage and support a team while fostering positive relationships with stakeholders.

Problem-Solving : Proactive in identifying risks and resolving issues creatively and efficiently.

Why Join Us

Work with a Global Leader : Join a company that is recognized as one of the largest insurance brokerage firms in the world, offering unparalleled opportunities to grow your career in the insurance domain.

Dynamic Industry Exposure : Be part of a fast-paced and evolving industry where your expertise will contribute to delivering tailored insurance solutions and exceptional customer experiences.

Collaborative Environment : Work closely with onshore clients, stakeholders, and a supportive team that values your contributions and encourages innovation.

Professional Growth : Gain hands-on experience managing complex insurance operations, enhancing your leadership, technical, and problem-solving skills.

We encourage you to apply and be part of our team!

Interested Candidates drop your resume on : [HIDDEN TEXT]

or contact on : 9356728240

Education

Master of Pharmacy (M.Pharm), Bachelor of Architecture (B.Arch), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Library Science, Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Jurisprudence, Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Science (DSc / ScD), Master of Real Estate Development, Master of Natural Resources (MNR), Doctor of Medicine (M.D / M.S), Doctor of Optometry, Bachelors of Law (B.L / L.L.B), Bachelor Of Computer Application (B.C.A), Master of Education (M.Ed), Masters in Communications Disorders (MCD), Doctor of Musical Arts (DMA), Masters of Architecture (M.Arch), Master in Landscape Architecture, Master of Planning (M.Plan), Doctor of Chiropractic (DC), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), Bachelor of Social Work (B.S.W), Bachelor of Music, Bachelor of Education (B.Ed), Bachelor in Hotel Management (B.H.M), Bachelor of Dental Surgery (B.D.S), Master in Computer Application (M.C.A), Master OF Business Administration (M.B.A), Bachelor of Liberal Arts (BLA / ALB), Master of Liberal Arts (MLA / ALM), Bachelor of Music Education (B.M.E.), Master of Health Administration (MHA), Master of Public Administration (MPA), Bachelor of Interdisciplinary Studies, Master of Accounting, Doctor of Dental Surgery / Medicine (DDS / DMD), Bachelor in General Studies (BGS), Bachelor of Health Science, Doctor of Audiology (AuD), Doctor of Ministry, Doctor of Public Health (DrPH), Master of Divinity, Master of Social Work (M.S.W), Masters in Arts (M.A), Doctor of Nursing Practice (DNP), Bachelor of Arts (B.A), Master of Music (MM / MMus), Master of Professional Accountancy (MPA), Doctor of Veterinary Medicine (DVM), Master of Public Health (MPH), Master of Library & Information Science (MLIS), Masters in Technology (M.Tech / M.E), Doctor of Pharmacy (PharmD), Bachelor of Applied Science (BAS), Doctor of Business Administration (DBA), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Master of Tax Accounting, Master of Health Science (MHSc), Doctor of Education, Bachelor Of Technology (B.Tech / B.E), Doctor of Physical Therapy, Bachelor of Science (B.Sc), Master of Technical & Professional Communication, Master of Law (M.L / L.L.M), Bachelor Of Pharmacy (B.Pharm), MBBS

Skills Required

Insurance, UK Insurance, International Voice, Semi Voice, UK Voice, Healthcare

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