Senior Support Engineer - EDI

Mandatory Skills :

 Experience with EDI mapping (EDI to XML, EDI to flat file etc.)

 Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards

(preferably 6-12 years).

 Experience with XML, flat files and spreadsheets.

 Experience with transfer protocols such AS2, FTP / s, SFTP and HTTP / s.

 Team player with good written and verbal communication skills.

 Analytical and problem-solving skills.

 Good Troubleshooting skills.

 Good experience with deep log analysis or root cause analysis.

 Good Understanding with Business process.

Preferred Skills :

 Experience in B2B / EDI Support role

Key Responsibilities :

 Respond to incidents and / or event-driven alerts and troubleshoot customer issues.

 Investigate data related EDI issues and inform the customers with the root cause.

 Bug-fixes for the EDI translation issues identified in production.

 Trading partner on-boarding and creation of SFTP / AS2 setups.

 Work effectively with other internal departments to ensure the highest level of support for

customers.

 Timely escalation of critical issues.

 Exhibit a sense of ownership of customer systems and work on issues until completely

resolved.

Work Mode : Remote (Night shift - 9.00 pm- 6.30 am)

Skills Required

As2, Ftp, Edi Mapping, Root Cause Analysis, Ansi X12, Sftp, Spreadsheets