15h Left! ORM-Graduate Trainee

Job Title : ORM Executive (Online Reputation Management)

Location : Mumbai

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Job Summary :

We are looking for an experienced and proactive ORM Executive to monitor, manage, and protect the online presence of our brand. The ideal candidate will be responsible for addressing customer feedback on various platforms, ensuring a positive brand image, and implementing strategies to improve public perception.

Key Responsibilities :

• Monitor brand mentions across online platforms (social media, blogs, forums, review sites, etc.).
• Respond to customer reviews, comments, and feedback in a timely and professional manner.
• Work with internal teams (Customer Service, PR, Marketing) to resolve customer issues raised online.
• Maintain a positive brand tone while addressing negative comments or reviews.
• Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
• Track competitor activities and online reputation strategies.
• Suggest improvements to content, communication, and customer service based on feedback trends.
• Escalate critical issues or potential PR risks to relevant teams.
• Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.

Requirements :

Candidates intrested can Mail their CV at Jaya.pandey@dentsu.com