ServiceNow Architect

Responsibility of / Expectations from the Role

Understand the customer environment for the Business processes and IT processes

Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated / Hygiene)

Brainstorm with the customer and bring out the requirements beneficial to them considering the following :

the current needs and roadmap of the customer Business and IT and

the current capabilities and roadmap (to the published level) of the ServiceNow platform

Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements

Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications

Consider the Security and Audit compliance as aligned with the agreed standards / customer policy

Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture

Share Best Practices and guidance to the customers and TCS internal teams as a mentor and

Provide guidance to the implementation methodology and testing methodology