Talent.com
This job offer is not available in your country.
Customer Support Specialist (client facing)

Customer Support Specialist (client facing)

MyAdvicebangalore, India
1 day ago
Job description

Position Summary 60; “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect.

But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! 60;As MyAdvice’s Customer Support Specialist, you will deliver the highest quality support to our digital marketing clients by solving client concerns with excellent efficiency via various communication channels.

Our Customer Support Specialists serve as empathetic communicators to assist our clients with technical issues when using our products and services.

You’ll be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. 60; Our ideal candidate is a strong multi-tasker who thrives working cross departmentally to seek swift resolution.

They’re a tech-savvy product expert with impeccable attention to detail and excels within a fast paced environment.

It’s critical our Customer Support Specialists are exceptionally strong writers and communicators with the ability to explain complicated concepts in an easy-to-understand manner.

They go beyond clients’ initial requests to understand their underlying needs to ultimately deliver upon MyAdvice’s mission statement to make our clients’ lives better. 60; The shifts available for this role are as follows : Monday - Friday, from 6 : 30 pm - 3 : 30 pm IST Monday - Friday, from 8 : 30 pm - 5 : 30 am IST - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice digital marketing product / feature suite Close a minimum of 200 tickets per week generated via phone, email and ticket submission form Answer inbound calls at the rate of 3-5 calls per hour Deliver upon excellent customer service in a constantly changing environment Maintain a high level of professionalism with clients and establish positive rapport Explain technical issues in user-friendly language to non-technical end users Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Work closely with Customer Success Managers Required Skills 1+ years in a high-volume Customer Service or Technical Support position 60; Technical ability to support WordPress websites Excellent interpersonal relations and communication skills (both written & verbal) 60; Must have help / support desk experience, triage and technical troubleshooting skills Tech-savvy with basic computer functions and the ability to teach others Working knowledge of GSuite, Microsoft Excel and Word along with web-based systems 60; Familiar with utilizing support ticketing software (Zendesk preferred) Experience communicating with off-shore deliverable groups Possess excellent organization skills and attention to detail Comfortable working independently and balancing multiple priorities Willingness to go above and beyond to solve issues Use critical thinking to identify root cause of problems Preferred Skills Domain transfer and DNS setup experience Understanding of web hosting and basic server administration Non-WordPress CMS website (ie : Drupal, Joomla) updates and maintenance Basic understanding of front-end technologies, including HTML5, CSS3, JavaScript Familiar with debugging tools such as Chrome inspector, etc.

Qualifications High school education or equivalent 60; Must complete writing assessment to be considered for role 60; High speed internet connection to facilitate a remote working environment Legally authorized to work in India "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it.

But along the way, we shall catch excellence.” — Vince Lombardi MyAdvice At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it.

Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost.

Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably.

With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company.

Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success.

We believe in building a company as dynamic and resilient as the clients we serve.

That starts with people.

We are deeply committed to inclusion and diversity.

We know the most creative solutions come from different voices, perspectives, and lived experiences.

Studies show some people may hesitate to apply unless they meet every qualification.

If you bring grit, curiosity, and a commitment to learning — we want to hear from you.

Skills can be taught.

Mindset matters more.

As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement.

We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact.

At MyAdvice, your ideas matter.

Your growth matters.

And your effort drives real outcomes for our clients and company alike.

Powered by JazzHR

Create a job alert for this search

Customer Support Specialist • bangalore, India

Related jobs
  • Promoted
Aircraft Propulsion Systems Architect

Aircraft Propulsion Systems Architect

HCLTechDevanahalli, Karnataka, India
September, 2025,Saturday (9AM-2PM).Cessna Business park, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103. Aircraft Propulsion Systems Architect for Engine Nacelles.Full lifecycle dev...Show moreLast updated: 9 days ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

FirstsourceBengaluru, Karnataka, India
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE : FSL, BSE : , Reuters : FISO.BO, Bloomberg : FSOL : IN), is a specialized global business process services partner, providing trans...Show moreLast updated: 5 days ago
  • Promoted
Technical Support Specialist - Microsoft Cloud Solutions Provider

Technical Support Specialist - Microsoft Cloud Solutions Provider

Auscomp Computers Pty LtdBengaluru, Karnataka, India
Technical Support – Microsoft Cloud Solution Provider.Australia, we operate from warehouses in.Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop fo...Show moreLast updated: 30+ days ago
Customer Support Specialist (client facing)

Customer Support Specialist (client facing)

MyAdviceBengaluru, Karnataka, IN
Quick Apply
Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process,...Show moreLast updated: 30+ days ago
  • Promoted
RMS Technical Expert - OSAT

RMS Technical Expert - OSAT

Tata ElectronicsKolar, Karnataka, India
The RMS Technical Expert will be responsible for the design, deployment, and optimization of Reliability Monitoring Systems in an OSAT (Outsourced Semiconductor Assembly & Test) manufacturing envir...Show moreLast updated: 9 days ago
  • Promoted
Senior Quality Assurance Automation Engineer

Senior Quality Assurance Automation Engineer

Andor TechBangalore Rural, Karnataka, India
Location : Work From Office (5 Days).We are seeking a skilled QA / Automation Engineer with hands-on experience in API, Web, Desktop, and Mobile application testing. The candidate should have strong au...Show moreLast updated: 9 days ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

FirstsourceBengaluru South, Karnataka, India
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specialises in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 6 days ago
  • Promoted
Cluster Manager

Cluster Manager

QuanteanNelamangala, Karnataka, India
Appraise loan proposals & meet customers.Lead & motivate Sales Officers & sourcing agents.Plan monthly marketing activities & drive business. Ensure team productivity targets are achieved.Manage del...Show moreLast updated: 6 days ago
  • Promoted
Senior Business Execution Consultant

Senior Business Execution Consultant

Wells FargoBangalore Rural, Karnataka, India
Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 8 days ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

HappyLocateBengaluru, Karnataka, India
HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions.Operating across 16,000+ pin codes, we offer services such as house shifting, pet...Show moreLast updated: 6 days ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

Skill VedaBengaluru, Karnataka, India
LPA (Including PF and PGDM monthly fees of INR 6,666).This role is only for graduates, post graduate candidates shouldn't apply. You should have exceptional spoken and written English communication....Show moreLast updated: 30+ days ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

USTBengaluru, Karnataka, India
Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.Working experience on...Show moreLast updated: 2 days ago
  • Promoted
Customer Support Specialist (unpaid)

Customer Support Specialist (unpaid)

SM Recordhosur, tamil nadu, in
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
  • Promoted
Avaya Technical Support Specialist - Troubleshooting

Avaya Technical Support Specialist - Troubleshooting

Innovatia IncBangalore
Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we sp...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Apply Now : Customer Support Specialist

Apply Now : Customer Support Specialist

Skill VedaBengaluru, Karnataka, India
Job Role : Customer Support Specialist Location : Bengaluru Compensation : 5.LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings : Rotational Shifts Eligibility Criteria : • This ro...Show moreLast updated: 3 hours ago
  • Promoted
Media Streaming Engineer

Media Streaming Engineer

Tata Consultancy ServicesBangalore Rural, Karnataka, India
Role • • : Media Streaming Engineer.Required Technical Skill Set : Media Streaming Engineer.Desired Experience Range : 12 - 17 yrs. Notice Period : Immediate to 90Days only.We are currently planning to do...Show moreLast updated: 2 days ago
  • Promoted
MES Technical Developer

MES Technical Developer

Tata ElectronicsKolar, Karnataka, India
We are looking for an experienced.Senior MES Technical Developer.Siemens Opcenter Execution (formerly Camstar).MES solutions tailored for high-tech electronics or semiconductor manufacturing.MES wo...Show moreLast updated: 9 days ago
  • Promoted
Client Support Specialist

Client Support Specialist

Scry AIhosur, tamil nadu, in
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across fin...Show moreLast updated: 26 days ago
  • Promoted
Customer Support Representative

Customer Support Representative

Aigentityhosur, tamil nadu, in
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 30+ days ago
  • Promoted
Lead Generation Team Lead

Lead Generation Team Lead

MphasisBangalore Rural, Karnataka, India
Job Title : Lead Generation Team Lead.We are seeking a dynamic and experienced.With 10 years of experience in the ITES sector, the ideal candidate will lead a team of analysts and specialists to dri...Show moreLast updated: 22 days ago