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Team Lead
Team LeadFoundever • Bharatpur, IN
No longer accepting applications
Team Lead

Team Lead

Foundever • Bharatpur, IN
3 days ago
Job description

Urgent Openings for Team Lead (International Process)

Education HSC / Grad

Experience Minimum 1 year of experience as a TL

Process International (International Process only should apply)

Background BPO Experience

Shift Window 24 x 7

Week offs Any 2 days in a week

Roles and Responsibilities :

  • Should exhibit People Management Skills.
  • Should be aware of the various Operations and Client Metrics.
  • Strong analytical, solving skills with strong MS Excel skills.
  • Needs to have the drive to achieve given targets.
  • Process adherence (Check, analyze, Control & Improvement).
  • Drive & adhere to Policies & Procedures.
  • Should be well versed in coaching & providing feedback
  • Basic exposure to excel.
  • Good process knowledge and Good interpersonal skills.
  • Excellent English Communication Skills

The candidate should be possess the following skills

  • People Management skills
  • Client Management skills
  • Process Management skills
  • Coaching and Training
  • Feedback and Performance Management skills
  • Controlling of Attrition & Shrinkage
  • Schedule Adherence, Attendance, Bottom Quartile Management
  • Login Hours , Breaks , Quality and Productivity
  • Interested candidates can share CV to farzeen.baig@foundever.com

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    Team Lead • Bharatpur, IN