Customer Care Executives

Description

We are seeking Customer Care Executives to join our team in India. This is an exciting opportunity for freshers or entry-level candidates looking to start their career in customer service. The ideal candidates will be responsible for providing outstanding support to our customers and ensuring their needs are met efficiently.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer satisfaction.
• Identify and escalate priority issues to the appropriate departments.

Skills and Qualifications

Education

Master of Library & Information Science (MLIS), PGP, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Business Administration (B.B.A), PGDM, Doctor of Business Administration (DBA), Master of Public Administration (MPA), Master OF Business Administration (M.B.A)

Skills Required

crm software, Data Entry, Problem Solving, Customer Service, Communication Skills, Multitasking, Time Management, Conflict Resolution, Product Knowledge, Technical Support