Language Proficiency : He / she should be at least fluent in native languages i.e., if a Call Centre is to be setup in a state like Kerala. Then, the candidate must know Malayalam.
Experience : He must possess prior experience of Call Centre Operations and Management.
Age : He / she must be above 21 and under 35 Years old.
Candidate must be proficient in MS Excel. Good to Have : - He / she should have a work experience of minimum 2 years.
Any other additional languages like English etc. apart from the Native language is good to have.
Candidate should have a prior background as Team Lead in Customer Support, Sales or Call Centre.