1st Line Network Support

About the Role We are seeking an experienced IT Network Administrator to manage, support, and secure our IT infrastructure across multiple locations. The ideal candidate will have strong hands-on expertise in Microsoft Office 365 administration, LAN / WAN networks, IT security, and firewall management, with a minimum of 5 years of relevant professional experience. Responsibilities IT Infrastructure & Network Management Administer, monitor, and maintain LAN / WAN networks, routers, switches, and other network devices. Ensure high availability and performance of network systems and IT infrastructure. Troubleshoot and resolve network connectivity issues in a timely manner. Microsoft 365 & Cloud Administration Manage and administer Microsoft O365 services including Teams, Outlook, SharePoint, and OneDrive. Provide user support and ensure smooth functioning of O365 applications. Administer MS Dynamics (advantageous) for business applications support. IT Security & Compliance Implement and monitor IT security policies, firewalls, and endpoint / device control solutions. Ensure secure user access, data protection, and compliance with organizational policies. Regularly update security patches, monitor potential threats, and respond to incidents. System & Device Management Manage and control company devices, laptops, and IT assets. Coordinate with vendors for procurement, installation, and maintenance of IT equipment. Maintain inventory and documentation of IT infrastructure. Support & Training Provide technical support to users on hardware, software, and network-related issues. Conduct periodic user awareness sessions on IT security best practices. Support IT initiatives, upgrades, and new implementations across sites. Education Bachelor’s degree in Information Technology, Computer Science, or related field (BE IT / CS preferred). Experience Relevant professional experience of at least 5 years in IT network administration. Required Skills Microsoft O365 administration (Teams, Outlook, SharePoint, OneDrive). LAN / WAN administration, IT security, firewalls, and device control. MS Dynamics administration (advantage). Strong troubleshooting, problem-solving, and communication skills. Device control & endpoint protection (MS Intune, Entra ID, Azure, etc.). Ability to work independently and manage multiple tasks simultaneously. Preferred Skills Microsoft O365 Administration (Teams, Outlook, SharePoint, OneDrive). MS Dynamics Administration (preferred). LAN / WAN Network Management. IT Security & Firewall Management. Device Control & Endpoint Protection. Strong Communication & User Support. Location Posted at Ahmedabad. May require occasional travel to other company locations as needed. Compensation As per industry standards.