Product Manager - Digital Healthcare Solutions

Job Overview

Product Manager (PM) - Digital Healthcare Solutions, is responsible for defining the strategy, roadmap, and feature requirements for hardware and software products that support healthcare delivery. The role focuses on optimizing clinical and operational workflows, enabling staff efficiency, and improving patient outcomes to drive operational excellence.

Responsibilities and Essential Duties

Be the Technical Spokesperson for DHS for all technical related inquiries

Create & Review all DHS technical quotations for sales team

Initiate / Develop end customers workshops to technically train & promote DHS solutions

Manage software updates, including coordinating with Partner’s (distributors and hospitals) IT personnel

Regulatory approvals & Complaint Handling

Own the Installed base / existing customers and work on continuous communications to ensure customer satisfaction / operations and promote add on modules & service agreements

Lead technical discussions during for sales negotiation meetings

Analyze project funneland submit accurateforecast. Gforce funnelreview & plan inventory

Stock monitoring and co-ordinate with logistics to ensure availability of stocks and responsible to track / movement of demo inventory.

To improve monitoring of project funneland forecast accuracy(+ / - 5% as a target).Submission of Monthly report. S&OP Planning and Forecasting for DHS Products.

Forecast Planning and review calls with sales colleagues.

KOL creation and management

Coverage & Contact– Regular meetingswith all key customers

Plan, Co-ordinate and execute Marketing programs to createpull in the market for entire range of DHS Portfolio.

Lead Generation throughmarketing events, customermeetings & follow ups

Create Marketing tools, presentations, offer formats, etc.

Qualification (Knowledge, Skills and Abilities) :

Bachelor’s degree in computer science / applications

Minimum 5-7 years’experience in relateddomain

Education within IT combined with profound experience in application support and customer

Relations

Technical & Regulatory Awareness :

Basic networking and data security principles

HL7, DICOM,PACS & FHIR standards for interoperability

Cloud vs. on-pre deployment

Cybersecurity in healthcare environments

India DPDP – Digital Personal Data Protection

Hospital accreditation standards (NABH, JCI)

Experience with network, implementation and administration of servers (Microsoft) combined with great knowledge of SQL

Knowledge of Microsoft Office and Visio Applications. Preferably, experience from a similar support function

Deep understanding of IT Infrastructure and iHIS requirements

Knowledge of the CSSD & OR Department workflow will be an advantage

Excellent presentation and objection-handling skills.

Excellent planning and implementation skills.

Ability to work remotely with minimal supervision.

Good communication skills face to face and over the phone and able to convert heavy technical information to a non-technical audience

Structured, methodical, analytical and systematic in problem solving

Ability to forge and maintain relationships with customers

Must be a team player