Talent.com
This job offer is not available in your country.
Information Technology Operations Analyst

Information Technology Operations Analyst

Vinebrook Technologyernakulam, kerala, in
30+ days ago
Job description

Job Overview : We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24 / 7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location : Bengaluru, India (Remote)

Schedule :

  • Monday to Friday
  • 40 hours per week
  • Day Shift
  • Night Shift
  • Weekend Availability

Experience :

  • Server : 2 years (Required)
  • Monitoring : 2 years (Required)
  • IT Support : 2 years (Required)

    • Key Responsibilities :

    1. Server Operations & Management :

  • Monitor Server Health : Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
  • Patch Management : Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
  • Troubleshooting : Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

    • 2. Network Operations & Management :

  • Network Monitoring : Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
  • Incident Response : Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

    • 3. Security Operations & Incident Management :

  • Security Monitoring : Use security tools (SIEM, IDS / IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
  • Incident Detection & Response : Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
  • Patch & Vulnerability Management : Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

    • 4. Monitoring & Alert Management :

  • Proactive Monitoring : Use monitoring tools to identify and address performance or security issues before they impact end users.
  • Alert Management : Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
  • Escalation Procedures : Follow proper escalation procedures for incidents that cannot be resolved within the NOC / SOC team, ensuring issues are addressed by appropriate teams or management.

    • 5. Documentation & Reporting :

  • Incident Documentation : Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
  • Client Reporting : Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
  • Knowledge Base Maintenance : Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

    • 6. Service Continuity :

  • Backup Monitoring : Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

    • 7. Client Collaboration & Support :

  • Client Communication : Provide clear and timely updates to clients about system performance, incidents, and resolution status.
  • Collaboration with Internal Teams : Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
  • Proactive Recommendations : Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

    • Qualifications, Education, Certification Requirements :

  • Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
  • Relevant certifications such as : CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
  • Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified : Azure Administrator) are beneficial.

    • Experience :

  • 2+ years of experience in a SOC / NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
  • Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS / IPS, endpoint protection).
  • Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

    • Skills & Competencies :

  • Technical Knowledge : Strong understanding of server management, network protocols (TCP / IP, DNS, DHCP), and security measures.
  • Security Awareness : Familiarity with security threats, vulnerabilities, and mitigation strategies.
  • Troubleshooting Skills : Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
  • Analytical & Detail-Oriented : Strong analytical skills with a focus on accuracy and attention to detail.
  • Communication : Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
  • Customer Service Orientation : Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
  • Time Management : Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

    • Benefits :

  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home
    • Create a job alert for this search

    Information Technology Analyst • ernakulam, kerala, in

    Related jobs
    • Promoted
    Information Technology Support Specialist

    Information Technology Support Specialist

    Vinebrook Technologykochi, kerala, in
    IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments.They will field...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Information Technology Audit Manager

    Senior Information Technology Audit Manager

    Bahwan CyberTekKottayam, Kerala, India
    Role : Information Technology Auditor Designation : Senior Manager Reporting to – AVP, Internal Audit & Risk Location : Chennai, India Position Summary We are seeking a highly experienced and mot...Show moreLast updated: 1 hour ago
    • Promoted
    Information Technology Support Specialist

    Information Technology Support Specialist

    SISL GlobalKochi, IN
    C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).Remote technical support roles (L1 / L2 preferred). Experience with remote technical support to en...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Information Technology Governance Consultant

    Information Technology Governance Consultant

    INSPYR SolutionsKochi, IN
    Job Opening : Governance, Risk & Compliance (GRC) Analyst – Level 2 / 3.Governance, Risk, and Compliance (GRC) Analyst.SaaS applications while helping define governance frameworks and risk processes.S...Show moreLast updated: 6 hours ago
    • Promoted
    Management Information System Executive

    Management Information System Executive

    TPKottayam, IN
    We are seeking a detail-oriented and analytical MIS Executive to manage data reporting and support business operations with timely insights. The ideal candidate will have a solid foundation in data ...Show moreLast updated: 17 days ago
    • Promoted
    • New!
    Cloud Operations Engineer

    Cloud Operations Engineer

    ALIANDOKochi, IN
    ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 6 hours ago
    • Promoted
    Information Technology Operations Analyst

    Information Technology Operations Analyst

    Vinebrook Technologymount, kerala, in
    Managed Service Provider (MSP) team.In this role, you will be responsible for providing 24 / 7 monitoring and management of client server, network, and security systems. You will act as the first line...Show moreLast updated: 30+ days ago
    • Promoted
    Security Operations Center Analyst

    Security Operations Center Analyst

    Soffit Infrastructure Services (P) LtdKochi, Kerala, India
    Security Operation Centre (SOC).Information Security Analyst are the first level responsible for ensuring the protection of digital assets from unauthorized access, identify security incidents and ...Show moreLast updated: 4 days ago
    • Promoted
    Co-Founder & CTO

    Co-Founder & CTO

    LEAST.oooKochi, Kerala, India
    Up to 60% Cost Savings for enterprises to work, collaborate and be highly productive.Co-Manner is an all-in-one enterprise workflow and collaboration platform. We combine no-code workflow automation...Show moreLast updated: 7 days ago
    • Promoted
    IT Services Industry Analysts (Remote Working)

    IT Services Industry Analysts (Remote Working)

    NelsonHallKottayam, IN
    Remote
    NelsonHall has ongoing vacancies for industry research analysts in IT services.These are remote working roles offering a high degree of flexibility to suit qualified candidates globally.These posit...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Security Operations Center Analyst (SOC) with 3+ years of experience

    Security Operations Center Analyst (SOC) with 3+ years of experience

    Cydez TechnologiesErnakulam, Kerala, India
    Cydez Technologies is a leading IT Digital Transformation and IT Service Management company based in Kochi, Kerala.Specializing in innovative digital solutions, Cydez Technologies empowers business...Show moreLast updated: 6 hours ago
    • Promoted
    System Administrator

    System Administrator

    MGT-COMMERCE GmbHKottayam, IN
    MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS).As an AWS Advanc...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    IAM Senior Engineer – CyberArk / Privileged Access Management (PAM)

    IAM Senior Engineer – CyberArk / Privileged Access Management (PAM)

    PerfictKottayam, IN
    The IAM Senior Engineer will be responsible for the service design, build, deploy, and support of key elements of the Privileged Access Management (PAM) platform built leveraging the CyberArk Cloud...Show moreLast updated: 6 hours ago
    • Promoted
    Technical Coordinator (Network Deployment)

    Technical Coordinator (Network Deployment)

    Exordior Infotech India Pvt LTdKochi, IN
    We are looking for a Junior Technical Coordinator to support the deployment of networking devices and cabling infrastructure in EMEA & APAC region. This role is coordination focused, with responsibi...Show moreLast updated: 7 days ago
    • Promoted
    AWS Administrator

    AWS Administrator

    HyqooKottayam, IN
    Monitor and administer AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions. Develop and maintain high-availability and disaster recovery solution...Show moreLast updated: 14 days ago
    • Promoted
    Cloud Engineer

    Cloud Engineer

    DBiz.aiKottayam, IN
    We are seeking a dynamic and skilled AWS Cloud & DevOps Engineer to design, implement, and maintain scalable, secure, and automated cloud environments on Amazon Web Services.The ideal candidate wil...Show moreLast updated: 7 days ago
    • Promoted
    OpenLink Endur Findur Operations Lead

    OpenLink Endur Findur Operations Lead

    KWA AnalyticsKochi, IN
    KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset / i...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    IAM Analyst

    IAM Analyst

    Dexian IndiaKottayam, IN
    Contractual Role / Freelancer-3 Months.Skills-IAM, Data analysis or validation (Excel, VLookup, Macro), Query Language (SQL or PowerShell) , Python (Good-to-Have). Need basic IAM conceptual Knowledge....Show moreLast updated: 6 hours ago
    • Promoted
    AWS Cloud Engineer

    AWS Cloud Engineer

    ProgliteKochi, IN
    Infrastructure & System Administration : .Deploy, manage, and optimize EC2 instances across dev, test, and production environments. Perform system administration and troubleshooting for Linux and Wind...Show moreLast updated: 7 days ago
    • Promoted
    Information Technology Support Analyst

    Information Technology Support Analyst

    Annalect Indiakottayam, kerala, in
    Job Title : Senior Analyst-JD Edwards.Work mode-Night shift & Remote.Department : Annalect Engineering.Annalect is currently seeking a lead developer to join our technology team.In this role, you wil...Show moreLast updated: 20 days ago