Contact Center Solution( WFM, Telephony, Metrics reporting, Analytics, Digital Channels)
AWS Serverless (S3, DynamoDB, Lambda, Athena ) - 3 years
AI (Bedrock, Opensearch, Kendra)
Terraform
Well-rounded professional background in IT Operations, Bachelors / MCA (Software related) degree required
3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform
Working knowledge and experience with the following AWS Services : Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Sales Force
Intimately involved in numerous end to end cloud projects.
Working knowledge of application architectures, software development tools, and methodologies.
Staying current with emerging technology trends.
Some history of successful technical consulting, and architecture engagements with numerous customers simultaneously.
Experience with virtual network design, delivery and troubleshooting in AWS
Experience with assessing, applying, and complying with AWS Well Architected Framework
Hold active AWS Associate certifications
Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
Experience with Infrastructure as Code (IaC) and configuration management languages, such as : Terraform, AWS CloudFormation, CDK, Ansible, or similar
Strives to meet all team deadlines and fulfill responsibilities; listens to others and values opinions, promotes a team atmosphere
JOB DESCRIPTION :
Migrate, Modernize and deploy customer call centers to the Amazon Connect platform
Architect and design third party integrations with Amazon Connect
Develop feature functionality for Amazon Connect
Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
Explore and evaluate leading edge technologies for integration into customer environments
Solution, migrate and optimize customer workloads from on-premise environments into AWS
Solution, design, and modernize customer workloads and / or design and deploy new customer applications in AWS
Design and deploy enterprise class security, network, and systems management solutions within AWS
Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security.