Manager / Senior Manager - Edtech Systems & Crm

Role Overview : This role will manage and optimize CRM, LMS, ERP, and SIS platforms to support institutional operations and student success. The role ensures customization of SaaS products, secure authentication via SSO protocols (e.G., SAML, OAuth) and enforces data compliance and integrity. Key responsibilities include managing platform integrations using APIs, webhooks, and middleware, with a strong focus on interoperability standards such as LTI (Learning Tools Interoperability), OneRoster, and Ed Fi. The lead also coordinates system downtimes and oversees robust backup and disaster recovery processes. Strong technical expertise, data awareness, familiarity with AI-based workflow automation tools and cross-functional collaboration are essential for delivering scalable, user-cantered solutions.

Principal Accountabilities & Responsibilities

• Oversee the configuration and ongoing administration of CRM, LMS, and SIS platforms.
• Oversee user onboarding, role-based access control, and permissions across platforms.
• UI / UX customization - modifying layouts & dashboards
• Lead the integration of platforms using middleware solutions (e.G., Dell Boomi, MuleSoft) and API / webhook-based data exchange.
• Ensure data interoperability by leveraging standards like IMS Global (LTI, OneRoster) and Ed-Fi .
• Manage secure authentication and authorization using SSO protocols (e.G., SAML, OAuth).
• Implement workflow automation to streamline operations across departments.
• Manage and coordinate system downtimes, including scheduled maintenance and unplanned outages, ensuring minimal disruption to business operations.
• Implement and maintain backup and disaster recovery solutions to ensure data integrity and system availability. Manage daily backups, perform regular recovery tests, and maintain DR documentation in compliance with business continuity standards.
• Ensure compliance with data protection laws and institutional IT policies.
• Collaborate with vendors and IT teams to maintain platform stability and scalability.
• Provide technical support and documentation for system usage and enhancements.
• Support institutional reporting and analytics initiatives through clean, accessible data.
• Building data visualizations, analytics and custom reports.
• Engage stakeholders to align systems functionality with academic and operational goals.
• Provide functional guidance to junior team members.
• Training key systems to teams and adoption of the system as needed.
• Hands-on experience or knowledge on Frugal AI is an added advantage.
• Hands-on experience with the Salesforce platform is required.

Skill and Ability Requirements

Core Platform Proficiency

UI / UX Tools

Database & Data Modelling

System Integration & Development

Data & Privacy

AI-Driven Automation & Workflow Intelligence

Project & Stakeholder Management

Qualification & Experience