This job offer is not available in your country.
Amazon CTI Consultant
Milestone Technologies, Inc.Chennai, IN6 days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • Chennai, IN
Related jobs
)
- Promoted
Technical Consultant
Perficient IndiaChennai, IN Looking for an experienced professional at Pacvue , Paid media in Marketing industry with 3+ years experience.Show moreLast updated: 5 days ago
- Promoted
Team Lead
Movateambattur, tamil nadu, in We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.
Role : Team Lead - International (Voice).Location : Ambit IT Park, Am...Show moreLast updated: 30+ days ago
- Promoted
Consultant
Mars Sigma Solutions Pvt LtdChennai, India Mars Sigma Solutions Pvt Ltd is a multidimensional company dedicated to providing top-notch consulting, training and Third Party Inspection (TPI) services.
Our skilled staff collaborates to help cli...Show moreLast updated: 4 days ago
- Promoted
Business Intelligence Consultant
Datacore TechnologiesChennai, Tamil Nadu, India Years of experience in business intelligence solution with hands-on expertise of tools like.MicroStrategy, Power BI, Tableau, etc.
Working knowledge of best practice for migration and performance tu...Show moreLast updated: 6 days ago
- Promoted
Technical Manager
INVENTA Technologies Pvt Limited - Chennai INDIA (HQ)Tiruvallur, Tamil Nadu, India INVENTA Technologies Pvt Limited, established in 1989, focuses on R&D, design, and engineering in polymer materials.We have two business verticals : 1.
Engineered Plastics compounding and 2.Sustaina...Show moreLast updated: 30+ days ago
- Promoted
Lean- Site Continuous Improvement Leader (Oragadam)
GKN AutomotiveOragadam, tamil nadu, in Join Us as a Lean – Site Continuous Improvement Leader.Bachelor’s Degree or Equivalent.Are you a change agent with a passion for lean thinking and operational excellence? Do you thrive in environme...Show moreLast updated: 25 days ago
- Promoted
SAP CPI Consultant
Tech MahindraChennai, India Good knowledge and hands experience on On premises and Cloud scenario integrations.Having knowledge and hands on experience on Cloud Connecter Configurations.
Having extensive knowledge and hands on...Show moreLast updated: 4 days ago
- Promoted
Team Member - Technical Services (Electrical)
Saint-Gobain India Private Limited - Glass BusinessSriperumbudur, Tamil Nadu, India Tech in Electrical Engineering -.Years hands on experience in Plant Engineering.Saint-Gobain India Pvt Ltd – World Glass Complex (WGC), Sriperumbudur-.
Our Purpose : MAKING THE WORLD A BETTER HOME.Sa...Show moreLast updated: 6 days ago
- Promoted
SAP CX / CPQ Consultant - Callidus Cloud
People Prime World WideChennai Contract To Hire Position About Company : Our client is prominent Indian multinational corporation specializing in informa...Show moreLast updated: 30+ days ago
- Promoted
Technical Consultant
Tata Consultancy ServicesChennai, Tamil Nadu, India Greetings from TATA Consultancy Services!!.Thank you for expressing your interest in exploring a career possibility with the TCS Family.
Hiring For : Workday Integration Specialist / Developer.Locati...Show moreLast updated: 4 days ago
- Promoted
SAP Lead Consultant
Tata Consultancy ServicesChennai, India Years of experience - 7 to 11.Preferably Immediate joiners or up to 30 days Notice period • •.Desired Competencies (Technical / Behavioral Competency).
At least 7-11 years’ experience of S / 4 HANA ePP...Show moreLast updated: 4 days ago
- Promoted
Consultant
Tata Consultancy ServicesChennai, India We have openings for the position to sap BTP.Location - Chennai , Pan India.At least 6-10 years’ experience of SAP BTP Integration Suite , with S / 4 HANA Implementation experience.Design, build and ...Show moreLast updated: 4 days ago
- Promoted
ADP Workflow Technical Consultant
AS Technology CorporationChennai, IN Design and development : Design, develop, and maintain interfaces for the integration.PeopleSoft to ADP Workforce Now and vice versa.
People Tools such as Integration Broker, Application Engine, and ...Show moreLast updated: 3 days ago
- Promoted
Sales Professionals
TalentForge HRTiruvallur, Tamil Nadu, India Join a Market Leader in Imaging Solutions.A pioneering 32-year-old organization with 55% market share in India and a strong global footprint, we are a premier manufacturer and exporter of compatibl...Show moreLast updated: 5 days ago
- Promoted
Senior Diagnostic Support Engineer @Oragadam, Tamil Nadu
Sewells MSXIOragadam, tamil nadu, in Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
The Senior Diagnostic Support Engine...Show moreLast updated: 30+ days ago
- Promoted
Murex BAU Consultant - Relocation to Mexico is necessary
LuxoftChennai, IN BAU Support - 1st and 2nd level production system support on Murex 3.Work on a variety of Murex system implementation, configuration and developments in various aspects of Murex including datamart,...Show moreLast updated: 30+ days ago
- Promoted
Sap Cloud Platform Integration Consultant | PAN India
Tata Consultancy Serviceschennai, tamil nadu, in Total Experience : 7yrs to 11yrs.Flows, integration content, and adapters for cloud-to-cloud and cloud-to-on-premise scenarios.
Hands-on integration with SAP S / 4HANA.RISE with SAP) Cloud or Private E...Show moreLast updated: 6 days ago
- Promoted
Technical Consultant
HighRadiuschennai, tamil nadu, in The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products.
Responsible for technical s...Show moreLast updated: 6 days ago