Customer Support Representative(Gaming Process)

About the Position : Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.

Essential Job Functions

• Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.
• Adapt to customer needs to provide top quality support for both technical and non-technical issues
• Resolves product or service problems by clarifying the customer&aposs complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Who We Are Looking For

Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.

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Skills Required

Slack, development tools, zendesk, Jira