MSP Operations Team Lead

Role : Team Lead, MSP Admin

Location : Hyderabad, Telangana

Employment : Full Time

Experience : 4 years into MSP admin process / MSP Program Management

Qualification : Bachelor’s Degree

As an MSP Team Lead, you will create and drive the programs and processes that help us find,

hire and develop the best talent in the world. You will directly manage, coach and develop team

members and provide day-to-day supervision. You will monitor and assist team members in a

matrix based environment to ensure the client requirements are met. Develop and maintain a

positive working relationship with the onsite partners and stakeholders.

what you get to do

• Help meet established schedules or resolve technical or operational problems
• Provide support and collaborate with onshore partners and clients
• Coordinate and facilitate all employee on-boarding activities
• Assess and audit quality of work according to established metrics, goals and expected

performance

levels for all team members; provide feedback and coaching as needed in partnership with

manager

efficiencies

recommended next

steps

communicates

process / project plans and timelines

KPIs are

being met

compliance and SLA / KPI tracking

what you need to bring :

excellent stakeholder management.

systems-thinking style

system and process improvements