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Communication Coach

Communication Coach

TPAjmer, IN
10 days ago
Job description
  • Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
  • Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.
  • Ongoing monitoring of associates performance and tracking deviations.
  • Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
  • Regularly assess training needs to fill gaps in performance.
  • Conduct periodic meetings & huddles with the team to gauge and improve performance.
  • Track and ensure improvement of lower performing associates.
  • Facilitating internal audits on communications and soft skills.
  • Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
  • Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
  • Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
  • Train new hire batches, on communication, soft skills and cultural aspects.
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    Communication Coach • Ajmer, IN

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