Project Coordinator - Chat Process Account and Billing

Overview

We are looking for Project Coordinators with strong communication and sales skills to join our customer Chat Support Team.

Responsibilities

Role : Chat Process - Project Coordinator

Location : Thoraipakkam, Chennai

Type : Full-time, Immediate Joining

Responsibilities :

Handle customer queries via chat with professionalism and empathy

Promote and upsell products / services wherever applicable

Ensure high-quality customer experience with timely responses

Achieve sales and support targets. Team management, coaching, mentoring, preparing WBR, Client handling.

Requirements

Requirements :

Graduate in any stream

Excellent Written Communication Skills (English Proficiency Required)

Strong persuasion & sales aptitude

Ability to multitask and work in a fast-paced environment

Minimum 5 to 10 years of prior experience in sales / chat support. Telecom Billing is preferred.

Skills Required

Team Management, Sales, Coaching, Chat Support, Customer Experience, Client Handling, Mentoring