100% Remote Role
Permanent position.
Job Title : ServiceNow Technical Lead.
Required :
- For tech lead we need someone with Technical expertise with stakeholder management experience.
- 7 to 8 years of experience in ServiceNow.
- 2+ years in a leadership or team lead role, managing technical teams.
Preferred skills : ServiceNow Health assessment.
ServiceNow modules : ITSM, ITOM, HR, or Security Operations (Any of 2 required).
Certifications : CSA mandatory + any 2 other certifications.
Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.Integration exp.Hands on experience on Java script.Flow editor & Flow Manager.CMDB discovery.Client & server side.Excellent communication skills.ServiceNow Team Lead.Position Overview :
The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.
This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.
Key Responsibilities :
Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment : Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement : Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership : Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Process Improvement : Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Reporting and Metrics : Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Issue Resolution : Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Collaboration : Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.Qualifications :
Education : Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience :
5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).2+ years in a leadership or team lead role, managing technical teams.Proven experience in customer-facing roles, with strong communication skills.Certifications : ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
Technical Skills :
Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).Knowledge of JavaScript, HTML, CSS, and REST / SOAP APIs.Soft Skills :
Strong leadership and team management abilities.Excellent verbal and written communication skills for engaging with customers and stakeholders.Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.Preferred : Experience with Agile / Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).
(ref : hirist.tech)
