Desktop Support Analyst

Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office (2007 to 2022 & O365) and other authorized desktop applications.

Installation and maintenance of Desktops and Laptops in workgroup and domain model.

Implementing, managing, monitoring and troubleshooting hardware devices and drivers.

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Customize desktop hardware to meet user specifications and site standards

Installation and troubleshooting of client applications

Handling IT asset stock and maintain IT inventory records.

Installation and configuration of Outlook and troubleshooting mail problems.

Installation of Antivirus and troubleshooting virus related problems.

Troubleshooting of general networking issues.

Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer etc.

Installation of Active directory tool and work on it.

Replacing faulty motherboards, SMPS, RAM, HDD, CD-ROM etc...

Provide L1 support, Remote support, co-ordination with users

Skills Required

O365, Drivers, Desktops, Networking, Outlook, Active Directory, Microsoft Office 2007, Vnc, Antivirus, Desktop Applications, Windows 7, Remote Desktop Connection, Teamviewer, Laptops, Windows 10