Operations Manager - Tech Sales PPC (USA)

JOB LOCATION : NOIDA

SHIFT : ROTATIONAL

We are seeking a dynamic and result-oriented Operations Manager – Tech Sales to lead and manage the sales operations in a fast-paced and high-pressure environment. The ideal candidate will be responsible for driving sales performance, training the team, achieving targets, streamlining and improving business processes, and contributing to overall business development initiatives.

Integrity and ethical business conduct are fundamental to this role — the candidate must have a clean professional background with no involvement in any fraudulent or unethical practices in the past.

Key Responsibilities : Sales Leadership & Target Achievement :

Drive the sales team to meet and exceed individual and team sales targets.

Maintain consistent sales performance under pressure while ensuring quality standards.

Implement effective sales strategies and ensure team adherence to goals and KPIs.

Team Management & Training :

Recruit, train, mentor, and motivate sales executives to enhance productivity.

Conduct regular performance reviews, feedback sessions, and refresher training programs.

Build a positive and competitive team culture focused on results and integrity.

Operational Efficiency & Process Improvement :

Streamline sales operations and improve workflows to ensure smooth daily functioning.

Analyze current processes and identify opportunities for automation or optimization.

Develop and enforce standard operating procedures (SOPs) for consistent execution.

Business Development Support :

Work closely with the Business Development team to identify growth opportunities and new client segments.

Participate in client discussions, proposals, and planning for strategic expansion.

Support new initiatives to enhance brand presence and customer acquisition.

Reporting & Analysis :

Monitor key performance indicators (KPIs) and provide actionable insights to management.

Prepare and present regular performance and progress reports.

Ensure transparency and data accuracy in all sales reports and documentation.

Ethics & Compliance :

Uphold company policies and maintain the highest ethical standards in all dealings.

Ensure the team follows all compliance protocols, avoiding any misleading or fraudulent practices.

Candidates with any past involvement in unethical or fraudulent business practices will not be considered.

Qualifications & Requirements : Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).

Minimum 5+ years of experience in operations or sales management within a tech sales, IT, or BPO environment.

Proven track record of achieving sales targets in a pressured environment.

Strong leadership and people management skills.

Excellent analytical, organizational, and communication abilities.

Proficient in CRM systems, reporting tools, and MS Office Suite.

Must have a clean professional background with no record of involvement in any fraud or unethical business practices.

Flexible to work in varying shifts as per business needs.

Key Skills : Sales leadership & strategic planning

Process improvement & operations management

Team training & performance management

Business development & client engagement

Strong integrity, resilience, and accountability

Compensation : Competitive salary + performance-based incentives