Senior Analyst - Application Support [T500-21232]

About H.E. Services :

At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and up fitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Position Overview :

The Cloud Application & Infrastructure Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance, and usability, alongside supporting cloud infrastructure and acting as a key liaison between Level 1 Helpdesk, application development, and infrastructure teams, helping identify, troubleshoot, and resolve issues whilst continuously improving our systems.

Key Responsibilities :

• Provide 2nd and 3rd line support for internal and external users of cloud-hosted and hybrid business applications
• Monitor and manage application and infrastructure performance, availability, and capacity across cloud platforms (primarily Azure)
• Respond to system alerts and proactively identify areas for improvement using observability tools and telemetry data
• Investigate and resolve technical issues using code-level debugging, log analysis, and root cause analysis
• Work with APIs, databases, and middleware services to resolve integration and performance issues
• Collaborate with development, QA, infrastructure, and DevOps teams to deploy fixes, implement updates, and support CI / CD pipelines
• Manage incidents and service requests using ITSM tools, ensuring timely resolution and adherence to SLAs
• Create and maintain documentation for known issues, configuration changes, and operational procedures
• Participate in testing and validation of new features, patches, and infrastructure changes
• Support disaster recovery planning and execution for cloud-hosted applications.
• Participate in on-call rotation or provide out-of-hours support as required

Required Skills & Qualifications :

Technical Expertise :

Preferred Qualifications & Experience :