AVP, Deputy Branch Manager

Job Introduction

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance

IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.

IWPB is looking for a proactive and customer focused Deputy Branch Manager to lead all daily operations at the

branch.

The DBM will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the DBM will lead the operations and service aspects at the branch.

A Deputy Branch Manager will play a crucial role in achieving the growth strategy especially given that Operations, Service culture is the main service differentiator in the industry.

Principal Responsibilities

The primary responsibilities of the DBM will include but not limited to the following. A DBM should

• Independently manage the day-to-day Operations at branches across all teams.
• Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.
• Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.
• Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment
• Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.
• Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his / her grievances.
• Deliver the Branch KPIs on Operations and Service at PACE.
• Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.

Education Qualifications / Certifications and Requirements :

Education Qualifications

Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.

Certifications

FEMA, NISM

Other Requirements

The applicant should

Additional Information

Useful Link

Link to Careers Site : Click HERE

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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