Network Monitoring Tools Specialist

The Value You Deliver-

To be a successful candidate, you will be responsible for Platform support by providing required support in Splunk, NMS, Trapx NNMi DxNetops (CAPC & NFA) HP NNM, Broadcom tools , NMS, SDM, Syslogs , DxNetops ( CAPC & NFA) & Saas applications like ThousandEyes / Catchpoint / Datadog In this role, the engineer works in collaboration with team to :

Support infrastructure and services to maximize uptime and minimize impact to customers

Develop modules / scripts for configuration management, application build, and deployment

Build, scale and optimize critical production systems

Work closely with developers & network Engineering teams on projects

Schedule and coordinate maintenance for critical systems

The Skills that are Key to this role

Technical / Behavioral

Demonstrate sense of urgency, maturity and customer service mindset in day to day work

Good understanding of system / network programming.

Development skills - Python, ansible, Knowledge on GitHub, API handling.

Integration of platforms, Working on Opensource platforms, webhooks

Basic knowledge on Shell scripting

Knowledge on AWS resources and its usage.

Resolving JIRA / Sprint Stories as per internal SLA s. Handle additional backlog volume based on the situation Lead from the front

Providing On Call Support and Stepping up to cover any gaps during holidays, vacations & last-minute unforeseen situations

Work with Scrum Master and Product Owner to ensure backlog is maintained at a healthy rate

Effective communication skills, both written and verbal

Ready to work in a fast-changing environment

Excellent Communication and presentation skills.

The Skills that are Good To Have for this role

Ability to carry out monitoring and performance analysis

Knowledge in Agile Project Management Methodology

Strong analytical and interpersonal skills

Proficient with engineering methodologies and best practices