US DEBT

About The Opportunity

A company operating in the Financial Services sector specialising in US consumer debt recovery and accounts receivable outsourcing. We run high-compliance, performance-driven collections programs for lenders, fintechs and credit issuers across the United States. This on-site role in India focuses on outbound US debt collections, dispute resolution and payment arrangements while maintaining strict regulatory compliance.

Role & Responsibilities

• Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA / TCPA.
• Operate dialer and CRM systems to manage case queues, update account records, document call outcomes and ensure accurate audit trails.
• Perform skip-trace research and leverage third-party databases to locate debtors and validate contact information.
• Process payments and set up ACH / card arrangements; reconcile transactions and coordinate with payment operations for settlements.
• Handle disputes and sensitive account issues; escalate legal or compliance matters to internal teams and prepare required documentation for audits.
• Meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance.

Skills & Qualifications

Must-Have

Preferred

Additional Qualifications

Benefits & Culture Highlights

Apply if you bring strong US collections knowledge, regulatory discipline and hands-on experience with dialer / CRM platforms to deliver measurable recovery results in a high-accountability environment.

Skills : lexisnexis,salesforce,consumer debt,skip tracing,us debt,five9

Skills Required

Salesforce, lexisnexis , five9, skip tracing