Finacle Application L2 support

Job Description-

Finacle L2 support candidate with min 4+ years of experience and with

Good knowledge of modules like Assets, Liabilities, Payments etc.

Good Knowledge of Finacle Scripting, PL-SQL query & UNIX shell scripting

Resolution of issues related to API / FI.

Resolving Production environment issues

Finacle trouble shooting like debug issues / service start stop

Knowledge of managing the Ticketing tool and analysis of the issues

Co-ordination with Bank’s Technical team for analysis & simulation of the reported issues

Providing clarifications / workarounds as restoration measures

Escalate relevant issues to L3 team of OEM (TOL) for resolution with follow-up till resolution

Support Bank users during Acceptance testing

Coordinate with Bank’s team for approvals to move the patch

Close ticket after confirmation from the requestor

Support for audit related queries raised by Bank’s auditors

Download of patches from OEM and deployment in test environment

Testing and confirmation of Patches

Support related to set-up / parameterization for launch of new products

Finacle application related support and issue resolution during DC-DR Drills

Simulating Interest runs and cross checking to check if interest is calculated for all accounts, deposits, advances, loans, bills, TDS application, interest provision in scope, with accuracy check to be done by Bank.

Parameter tuning for any functional requirement changes that could be achieved through product configuration

Providing SQL extracts on need basis

Deployment in UAT Pre-prod, development & Production environments.

Simulate EOM / EOQ / EOY in UAT before Live run

Candidate will work in shifts including night shift.