Customer Service Representative Role

About the Job

This position entails delivering top-notch customer service, ensuring every interaction is prompt, accurate, and empathetic.

As a key contact point for our clients, you'll play a vital role in maintaining our brand's positive image through exceptional support via phone and email.

Main Responsibilities :

• Address customer inquiries, complaints, or product information via inbound and outbound calls.
• Manage email support tickets and respond promptly and professionally.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to resolve complex customer issues.
• Foster open communication and maintain service quality by adhering to company guidelines and policies.
• Achieve performance metrics including response time, customer satisfaction, and quality standards.

Required Skills & Qualifications

To excel in this role, you'll need :