Salesforce CRM Analytics

CRM analytics JD :

• Lead discussions with Customer stakeholders to groom Business Requirements pertaining to CRM Analytics (CRMA)
• Work closely with track TPOs and SAs to gather required information to deliver CRMA User Stories
• Demo Dashboards to the Business Stakeholders for review & feedback and iterate Dashboard build
• Lead the design and implementation of technical / architectural aspects of CRMA solutions
• Provide consultative guidance to the CRMA team on solution / delivery options and address / answer specific business / technical questions from the team
• Ensure the resultant solution aligns to salesforce / industry best practices
• Clearly and succinctly communicate findings and insights to customers with proper verification and validation techniques
• Experience in Salesforce CRM Analytics (earlier its called Wave / Einstein Analytics)
• Experience in creating dashboarads, data sets, leneses in Salesforce CRM Analytics
• Experience using SAQL in Salesforce CRM Analytics
• Experience in any Business Intelligence tools (like Tableau CRM) would be an added advanta
• Good knowledge on data extraction, manipulation, and preparation within the Salesforce Analytics platform
• Build Dataflow / Recipe for Data preparation and perform configuration / coding of the Dashboards
• Strong in SAQL
• Mentor and coach junior members in the team

Skills Required

Crm, Stakeholder Management