Telesales Manager

About the JobWe are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.Roles and Responsibilities : Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.ISMS Responsibilities : Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;Ensure the safeguarding of information in their possession;Accepts responsibilities for the operation and protection of information assets; andPerform the work as delegated by the by the Function HeadDesires Skills and Experience : Experience in Telesales or insurance sales (Health / Life / Travel) is highly desirable.Must have experience into b2c telesales for outbound sales process.Prior experience in managing large sales teams in a contact center environment.Familiarity with CRM tools and sales analytics platforms.Strong leadership and team management skills.Proven track record in B2C sales, tele-sales, and contact center operations.Ability to analyze data, solve problems, and drive performance improvements.Excellent communication (verbal & written) and interpersonal skills.High level of integrity, action orientation, and perseverance.Strong financial acumen and ability to manage & metrics.Ability to handle sales pressure, motivate teams, and drive results.What do we offer?Opportunity to earn good incentivesEndless growth opportunityGMC – Group Medical CoverageGroup Personal Accident InsuranceGratuityWellness Programs Give back to society through CSRContinuous talent enhancement programChildcare facilityTax Saving flexi benefitsInterested Candidate can share their updated CV at or WhatsApp -