Assistant Manager - Operations

About DrinkPrime :

Drink Prime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At Drink Prime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of Drink Prime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Purpose of the role :

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and coordinating the supply chain of our business.

Roles and Responsibilities :

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement.
• Handle resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Cultivate and maintain relationships with vendors.
• Implement quality assurance measures for services and monitor KPIs.
• Enhance customer service quality and satisfaction.
• Analyse data to identify process improvement opportunities and cost savings.
• Manage supply chain processes, including inventory.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• Oversee staffing plans, recruitment, and training.
• Report on operational efficiency and quality standards.
• Stay updated on industry trends and best practices.
• Maintain service operations to ensure sustainability.

Skills Required

Resource Allocation