Solution Architect(Customer Facing)

About US

ConvoZen AI builds conversational intelligence and automation products that help organizations deliver friction-less, human-grade customer experiences at scale. Our platform blends LLM-powered natural-language capabilities with flexible APIs and SDKs so enterprises can embed smart, context-aware conversations into any workflow or channel.

Role Overview

We’re looking for a Solution Architect (Customer Facing) who is equally comfortable white-boarding architectures with CTOs and diving into source code with fellow engineers. You will be the technical face of ConvoZen AI during pre-sales discovery, onboarding, and post-launch expansion—owning every integration touch-point that makes our customers successful.

Key Responsibilities

% of Time Responsibility-

• 40 %Technical Solutioning & Discovery – Lead technical workshops, map client requirements to ConvoZen APIs / webhooks, and draft solution architectures & sequence diagrams.
• 30 %Integration & Implementation – Build reference integrations (Node, Python, Java, REST / GraphQL), author sample code and Postman collections, and guide customers through deployment best practices (OAuth, rate limits, security, observability).
• 15 %Developer Advocacy – Create how-to guides, SDK docs, quickstart repos, and demo apps; present at webinars or developer events.
• 10 %Troubleshooting & Support Escalation – Help triage complex issues, reproduce edge-cases, and feed learnings back to Product / Engineering.
• 5 %Voice of Customer – Collect and synthesize integration feedback, feature requests, and competitive insights for roadmap prioritization.

Minimum Qualifications

Nice-to-Have