Technical Lead - ServiceNow

Job Description

Role :

ServiceNow Technical Lead.

Required Technical Skill Set :

ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules.

Desired Experience Range :

6 - 8 Years.

Location of Requirement :

Chennai, Tamil Nadu, India.

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Technical Competency

Experience as a Technical Lead

Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

Understanding customer business requirements and convert to functional requirements

Responsible for reviewing requirements for accurate estimation

Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

Review, and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge / guidance to team

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Should possess good knowledge in Agile / Scrum methodology

Behavioral competency

Handles customer meetings and provide weekly / monthly reports for customer as well as TCS management

Good communication in orchestrating customer requirements / needs, solutions, customer responsibilities, risks, challenges and impacts

Excellent team management skills to manage the project team and members

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

Experience in ServiceNow custom application design and development

Evaluate the tool stability and performance and provide recommendations

Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)

Preferred to have ServiceNow Implementation Specialist certification

Abilities to manage conflicts that may arise with customers and / or TCS internal stakeholders

Responsibility of / Expectations from the Role

Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform

Work with Architect and customers for the technical requirements, document them, play back and baseline

Develop a design aligned with the Architecture (if applicable) and technical requirements

Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements

Perform Sprint activities (if agile) with the customer and the team :

Develop User stories from the requirements

Estimate effort, Work with the product sponsor to prioritize the user stores

Do sprint planning

Assign sprint activities to the team

Advise Best Practices and provide technical solutions and / or workaround for the issues / requirements

Track and share the status of sprint / user stories with the Project Manager

Identify and manage risks and challenges

Ensure the quality deployment of the product as per the design

Ensure the security, resilience of the components as per the design

Evaluate and identify the opportunities for continuous improvement in Delivery and / or in Design