Workplace Ambassador
ConfidentialHyderabad / Secunderabad, Telangana, India22 days ago
Job descriptionSeamlessly operate between Aquila and Centaurus locations as required Maintain consistent service standards and employee experience across both sites Adapt to varying workplace cultures and operational requirements at each location Support inter-location coordination and employee transitions Ensure effective communication between site teams and management Manage reception desk operations and guest services Handle visitor registration, access coordination, and escort services Maintain professional front-of-house presentation and ambiance Coordinate meeting room bookings and space reservations Support VIP visits and executive-level guest arrangements Ensure lobby and common areas maintain premium standards Coordinate soft services including housekeeping, catering, and maintenance requests Monitor service delivery quality and address any service gaps Handle employee service requests through ticketing systems or direct interaction Coordinate with vendors and service providers for seamless service delivery Support workplace amenity management (cafeteria, wellness areas, recreation spaces) Manage workplace announcements and communication dissemination Monitor workplace utilization and space optimization Support hot-desking, flexible workspace, and hybrid work arrangements Coordinate workspace setup for new joiners and relocations Ensure workplace comfort through temperature, lighting, and ambiance management Support space planning initiatives and workplace transformation projects Maintain workplace aesthetics and professional environment standards Support health and safety protocols and emergency procedures Monitor compliance with workplace policies and guidelines Assist in evacuation drills and emergency response coordination Ensure adherence to COVID-19 and health safety measures Report safety hazards and coordinate corrective actions Support workplace wellness initiatives and programs Assist employees with workplace technology and digital services Coordinate IT support requests and equipment issues Support audio-visual setup for meetings and events Manage workplace applications and booking systems Provide basic troubleshooting for workplace technology Support digital workplace initiatives and implementations Maintain workplace documentation and service records Generate reports on employee feedback and service metrics Support inventory management for workplace supplies and amenities Coordinate with facilities teams for operational requirements Handle administrative tasks related to workplace services Support budget tracking and cost management initiatives Bachelor's degree in Hospitality, Business Administration, Communications, or related field 3-5 years of experience in customer service, hospitality, or workplace services Experience in corporate environment or executive support roles preferred Background in front-of-house operations, guest services, or employee experience Experience with multi-location operations is advantageous Exceptional interpersonal and communication skills Strong customer service orientation with problem-solving abilities Professional demeanor and executive-level interaction capabilities Ability to handle complaints and difficult situations diplomatically Proactive approach to employee engagement and satisfaction Understanding of workplace operations and employee needs Knowledge of soft services coordination and vendor management Familiarity with space management and workplace optimization Understanding of health, safety, and compliance requirements Experience with workplace technology and digital platforms Strong organizational and multitasking abilities Attention to detail and quality service delivery Ability to work independently and as part of a team Flexibility to adapt to changing priorities and requirements Time management and prioritization skills Excellent verbal and written communication in English Proficiency in local languages (Hindi, Telugu) preferred Professional presentation and public speaking abilities Active listening skills and emotional intelligence Cross-cultural communication and sensitivity Proficiency in MS Office Suite and workplace management systems Basic knowledge of facilities management software Familiarity with visitor management and booking systems Understanding of digital workplace tools and applications Social media and communication platform knowledge Employee Satisfaction : Maintain satisfaction scores above 4.5 / 5.0 for workplace services Response Time : Address employee queries and requests within 2 hours Service Quality : Achieve excellence ratings in service delivery assessments Engagement Metrics : Drive high participation in workplace events and initiatives Issue Resolution : Resolve 90% of employee concerns at first point of contact Feedback Implementation : Successfully implement employee suggestions and improvements Location Flexibility : Regular rotation between Aquila and Centaurus based on operational needs Working Hours : Standard business hours (9 : 00 AM - 6 : 00 PM) with flexibility for events Physical Requirements : Significant time spent standing, walking, and interacting with employees Availability : Occasional support during extended hours, events, or special occasions Professional Appearance : Maintain professional dress code and grooming standards Progression to Senior Workplace Ambassador or Facilities Executive roles Cross-training in facilities management and operations Professional development in customer experience and service excellence Leadership development and team coordination opportunities Industry certifications in workplace management and employee experience Competitive salary based on experience and qualifications Performance-based incentives and recognition programs Transportation allowance and meal benefits Comprehensive medical insurance and wellness programs Professional development and training opportunities JLL employee benefits and career advancement pathways Employee-First Mindset : Genuine passion for creating exceptional employee experiences Adaptability : Ability to thrive in dynamic, multi-location environment Professional Excellence : Maintain highest standards of service and presentation Collaborative Spirit : Work effectively with diverse teams and stakeholders Continuous Improvement : Proactively seek ways to enhance workplace experience
Job Description : Workplace Ambassador
Client : UBS
Location : Hyderabad (Aquila & Centaurus)
Department : Facilities Management - Workplace Services
Reports To : WorkpManager
Position Overview
We are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.
Key Responsibilities
Employee Experience & Engagement
- Serve as primary point of contact for UBS employees across workplace services
- Provide exceptional customer service and resolve employee queries promptly
- Proactively engage with employees to understand needs and gather feedback
- Support new employee onboarding and workplace orientation
- Facilitate employee events, celebrations, and engagement activities
- Maintain a welcoming and professional workplace atmosphere
Multi-Location Flexibility
Front-of-House & Reception Services
Workplace Services Coordination
Space & Environment Management
Health, Safety & Compliance Support
Technology & Digital Services Support
Administrative & Operational Support
Required Qualifications
Education & Experience
Core Competencies
Customer Service Excellence
Workplace Services Knowledge
Operational Skills
Communication & Language Skills
Technical Skills
Key Performance Indicators
Working Conditions & Requirements
Career Development Opportunities
Compensation & Benefits
Success Factors
Ideal Candidate Profile : A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.
Skills Required
Ms Office Suite, Customer Service, Vendor Management
Create a job alert for this search
Workplace Ambassador • Hyderabad / Secunderabad, Telangana, India
Related jobs
- Promoted
Workfront Expert ( Full-time at a Fortune 500 tech MNC )
HARPHyderabad, IN Manage automating workflows integrating Workfront with various platforms and ensuring seamless information flow across systems which include collaborating on UIUX enhancements providing comprehensi...Show moreLast updated: 4 days ago
- Promoted
Founding Engineer
Scale Global VenturesHyderabad, Telangana, India About Us We are building the operating system that enables brands to expand and scale across global markets — integrating regulatory workflows, product launch and activation processes, and multi-m...Show moreLast updated: 6 days ago
- Promoted
Packaging Designer - FMCG
NRG Foods Pvt.Ltd.Uppal, Telangana, India Indian ethnic foods and groceries, renowned for its extensive portfolio and expertise in international trade.With a wide range of products that includes staple items such as rice, atta (flour), len...Show moreLast updated: 3 days ago
- Promoted
E-Commerce Workflow Specialist - 45030
TuringHyderabad, IN In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of.Your contributions will be key to.
AI-generated outputs, and ensuring high standards of.Vali...Show moreLast updated: 1 day ago
- Promoted
Key Account Management Specialist ( Digital Solution Advisor)
HighRadiusHyderabad, Telangana, India Digital Solution Advisor (Key Account Management / Postsales).The Digital Solution Advisor (DSA) is a part of the front-end.
Account Executive (AE) in day-to-day.Sales quota target and the primary res...Show moreLast updated: 30+ days ago
- Promoted
Performance Media Buyer (Facebook / Google)
Standard Conversionshyderabad, telangana, in If you have not managed more than $5,000 per day in ad spend, do NOT apply.If you’re not addicted to scaling, optimization, and winning — this is not for you.
Obsessed with data, optimization, and b...Show moreLast updated: 23 hours ago
- Promoted
APPLAUSE - Partnerships Manager
ApplauseHyderabad, India Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands.Our fully managed services leverage a global team and the world's larges...Show moreLast updated: 30+ days ago
- Promoted
People & Culture Specialist
KodeKloudHyderabad, IN People & Culture Specialist / Senior Specialist.We’re an EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT by offering hands-on,...Show moreLast updated: 3 days ago
- Promoted
Microsoft Teams Room
CapgeminiHyderabad, IN Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues...Show moreLast updated: 30+ days ago
- Promoted
Ecommerce Specialist
Sol-Millennium Medical GroupHyderabad, Telangana, India We are seeking a highly skilled and motivated eCommerce Specialist to join our team.This individual contributor role is crucial for supporting and managing our portfolio of websites and B2B and B2C...Show moreLast updated: 30+ days ago
- Promoted
XTGlobal - Microsoft 365 Platform Specialist
XTGLOBAL INFOTECH LIMITEDHyderabad Description : Role : Microsoft 365 (M365) Platform Specialist Location : Hyderabad / Hybrid (2 days per week) ...Show moreLast updated: 17 days ago
- Promoted
Performance Growth Marketer
Infinite Labs DigitalHyderabad, IN Infinite Labs is a forward-thinking agency specializing in AI-powered marketing, working with brands in supplements, healthcare, real estate, and professional services to achieve measurable growth....Show moreLast updated: 2 days ago
- Promoted
Research Director
MNR UniversitySangareddi, Telangana, India Research Director Job Description Overview : The Director of Research is a senior academic leadership role within a department.
The role supports the strategic development of the department’s researc...Show moreLast updated: 7 days ago
- Promoted
Assessor
Tech MahindraHyderabad, Telangana, India Should be representing as the face of the organization.Should be able to assess different levels of interview assessments.
Perform comprehensive evaluations using various methods, such as observatio...Show moreLast updated: 18 days ago
- Promoted
Digital Growth Associate (Advertiser Relations)
Seize The Ads Pvt Ltd.secunderabad, telangana, in Location : Indore (On-site preferred) | Remote candidates with relevant exposure may apply.Experience : 0–2 Years (Freshers welcome).
At Seize The Ads, we’re building a global performance marketing ec...Show moreLast updated: 16 days ago
- Promoted
Director of Physical Therapy
MNR UniversitySangareddy, Telangana, India Physical Director Job Description.Physical Director's job includes managing physical education programs, organizing sports events, ensuring student participation, and overseeing staff.Key responsib...Show moreLast updated: 7 days ago
- Promoted
Google Workspace Engineer - iAM Administration
Awign Enterprise Pvt ltdHyderabad Description : Job Title : Google Workspace, Slack Administration, and Identity Access Management (All skills mandatory) Job Type : Full-timeShow moreLast updated: 30+ days ago
- Promoted
Power Platform Developer
Providence IndiaHyderabad, Telangana, India Job Summary We are seeking an experienced Power Platform Administrator with deep expertise in Dynamics 365, Power Platform governance, administration, and Copilot Studio development.This role will...Show moreLast updated: 18 days ago