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Junior Technical Services Engineer

Junior Technical Services Engineer

ConfidentialKolkata
30+ days ago
Job description
  • Responding to customer inquiries, troubleshooting technical issues and providing solutions in a timely manner
  • Diagnosing and resolving hardware, software, and network-related issues
  • Providing technical support for both hardware and software products, including installation, configuration and maintenance
  • Collaborating with cross-functional teams, such as product development and customer service, to resolve customer issues
  • Creating technical documentation, including knowledge base articles, for internal and external use
  • Assisting with the testing and implementation of new systems and technologies
  • Participating in on-call rotation and after-hours support as needed
  • Skills Required

    Technical Services, Testing, Technical Documentation

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    Technical Engineer • Kolkata