Operations Manager

Job Profile :

To accomplish the North Region operational activity, and escalate when necessary to Management.

To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets

To effectively manage and be overall accountable for the performance of the operations teams.

To ensure the implementation of operational Standards & Guidelines .

To monitor operational performance of designated Branch Operations.

General Management and Leadership

Drive effective and future-oriented resource planning in the organization, in line with productivity targets : place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.

Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary

Escalate quality / performance issues to Management when necessary.

Update and support rolling forecast estimates on a monthly basis

Ensure strict adherence to the Code of Conduct

Drive profitability.

Ensuring profitability in the day-to-day operations

Drive actions to maximize profit on file level and to eliminate loss-making files

Ensure compliance.

Ensure consistent achievement of operational standards to meet customer requirements.

Manage and monitor productivity KPIs against budget, initiate corrective actions.

Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team.

Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

Qualifications

Good knowledge of all the products in Freight industry

Market Knowledge (customers, competitors, suppliers, overall environment)

Educational background / Work experience

Minimum 5 years of Freight forwarding industry

Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.