SmartComm Architect

Location : India

At BlitzenX, we expect our architects to be the sharpest problem-solvers in the room. This role demands a SmartComm Architect who can design and deliver enterprise-grade CCM ecosystems that don't just work, but scale with precision. You'll own the technical blueprint, drive integrations across high-volume platforms, and lead teams to deliver with zero excuses.

Key Responsibilities

• Solution Architecture & Design
• Define enterprise-level SmartComm architecture, covering data flows, template libraries, content authoring, and orchestration layers.
• Architect modular, reusable CCM assets to support multi-channel delivery (Print, Email, SMS, Web, Mobile, APIs).
• Establish secure and scalable integration architectures with policy admin, billing, CRM, and digital engagement platforms.
• Implementation Leadership
• Lead hands-on design and development of SmartComm Document Templates, Data Models, and Communication Flows.
• Oversee configuration of Business Rules, Correspondence Logic, and Rendering Pipelines across large-scale deployments.
• Ensure all implementations adhere to performance, compliance, and security standards (including PII / PCI-sensitive data handling).
• Integration & Performance
• Design robust REST / SOAP API integrations with enterprise systems, ensuring data integrity and transaction reliability.
• Optimize rendering engines for high-volume batch communications and on-demand correspondence.
• Define and enforce error handling, retry mechanisms, and logging standards for CCM solutions.
• Governance & Best Practices
• Set up DevOps pipelines for CCM deployments (CI / CD, automated testing, version control, rollback).
• Establish governance frameworks for template versioning, approval workflows, and change management.
• Maintain architectural documentation and reusable accelerators for future implementations.
• Leadership & Stakeholder Engagement
• Act as the primary technical authority for SmartComm implementations within enterprise programs.
• Partner with solution architects, data architects, and business stakeholders to align CCM strategy with enterprise objectives.
• Mentor and upskill developers, enforcing coding standards and architectural discipline across delivery teams.

Required Experience & Qualifications

Skills Required

Kafka, Json, Docker, Batch Processing, Azure Devops, Aws, Apis, Soap, Data Modeler, Jms, Jenkins, Git, Rest, Gcp, Xml, Azure, Devops Tools, Kubernetes