No longer accepting applications
Support Specialist
HCLSoftwareKurnool, IN18 hours ago
Job descriptionEnsure Support is ready for Support extensions Ensure Support is ready to work with integration of products to other HCL products Ensure Support is ready to work with non-other Support teams Work with Offering management for product enhancement and release management Participate in discussions around support operations, metrics, and processes. Outstanding organization and project management skills Excellent cross team communication Excellent written and verbal communication skills and the ability to communicate at the The ability to learn product functionality and the customer domain Ability to drive Support team and product success to make clients successful Self-starter, able to own and drive issues with minimal direction
Support Planner
Job Description :
The Support planner primarily works closely with Offering management and development on
planning out the necessary support process, systems, and infrastructure changes required for the
introduction of new offerings / solutions to the market place. This would include developing a
technical enablement plan for the global support team. Will also plan and lead various support
initiatives the global team is working on to improve their operations and customer success
objectives.
Responsibilities : (detail below)
- Develop support strategy that meets the business objectives of the products.
- Plan to ensure the worldwide support teams are ready at the time of product release
- Participate in discussions with Development project team
- Act as a focal point for global support communications for new releases and / or support
processes or tools
Skill Set :
appropriate level (ex. Executive level presentations)
Prerequisite :
Experience in the following roles : Remote Technical Customer Support Engineer, SME, Team
Lead, RTL / CSPO, Quality Planner, Solution Architect, Client Engagement Manager
Create a job alert for this search
Support Specialist • Kurnool, IN
Related jobs
- Promoted
Technical Sales Support Specialist
Allianze Infosoftkurnool, andhra pradesh, in Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.
The Sales Support Engineer at Allianze ...Show moreLast updated: 1 day ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopKurnool, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
- New!
Implementation Specialist
HighRadiusKurnool, IN The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 18 hours ago
- Promoted
- New!
SaaS Customer Support
PlusVibeKurnool, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 18 hours ago
- Promoted
Certification Specialist (Informed) supporting LGC Group
UK India Business CouncilKurnool, IN Informed is a market-leading global brand that builds trust in the sports nutrition sector.Its programmes set the benchmark to provide assurance sports nutrition products are safer, free from conta...Show moreLast updated: 12 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksKurnool, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Scry AIkurnool, andhra pradesh, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Visit Healthkurnool, India Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive.
Originated as a telemedicine platform...Show moreLast updated: 1 day ago
- Promoted
Client Support Specialist
Scry AIKurnool, Republic Of India, IN Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across fin...Show moreLast updated: 16 days ago
- Promoted
Senior Customer Support Engineer
StitchFinKurnool, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 2 days ago
- Promoted
- New!
Technical Support Specialist
phonon, automating outcomesKurnool, Andhra Pradesh, India Technical Support Specialist Location : Vadodara (Head Office) Experience : Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding...Show moreLast updated: 10 hours ago
- Promoted
- New!
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS DigitalKurnool, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 22 hours ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesKurnool, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 2 days ago
- Promoted
International Customer Support Specialist
Avalanche High-Tech Enterprisekurnool, India Avalanche High-Tech Enterprise is a comprehensive online platform offering recruitment services, IT solutions, and product development to address diverse business needs.
We connect companies with id...Show moreLast updated: 1 day ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioKurnool, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 15 days ago
- Promoted
Customer Service Support Specialist
CradlewiseKurnool, IN Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrat...Show moreLast updated: 30+ days ago
- Promoted
US Federal Contracts Support Analyst
Allwyn CorporationKurnool, IN We are seeking a detail-oriented and motivated.US Federal Contracts Support Analyst.The role will involve working closely with U.
Federal Acquisition Regulation (FAR), Defense Federal Acquisition Re...Show moreLast updated: 30+ days ago
- Promoted
- New!
Support Specialist
HCLSoftwarekurnool, andhra pradesh, in The Support planner primarily works closely with Offering management and development on.This would include developing a.Will also plan and lead various support.
Responsibilities : (detail below).Deve...Show moreLast updated: 14 hours ago