This job offer is not available in your country.
Assistant Manager - Operations (OEU) Bhiwandi
ConfidentialBhiwandi, India8 days ago
Job descriptionEnsure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations Monitor the daily in scan and out scan of shipments and related paperwork Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephonic interaction & overall monitoring of staff wise productivity Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service / Sales as feedback Ensure timely and correct data capture for all pickups Ensure timely deposit of the cash sales amount collected to accounts Ensure timely connection of outbound loads onto hubs / warehouse to enable delivery commitments Monitor and review operations processes on sorting and bagging of shipments Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement Monitor Net Service Levels and take corrective actions, if any Support sales in bills distribution & collections Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center Auto sorter productivity : To ensure auto sorter productivity per hrs and MP efficency. Provide direction, guidance and support to employees to help them discharge their duties effectively Key Result Areas and Key Performance Indicators % Adherence to committed pick-up timings : Regular pickups Cash pickups) Timely connectivity of outbound loads to the Hub (% compliance) Ensure accuracy in data capture (% compliance) Achievement of target NPS Scores for the service center % increase in operational productivity in the service center AWBs / outbound FTE Adherence to Performance Management system timelines and guidelines Not in active PIP or under disciplinary action. Minimum educational qualification graduation in any stream.
Position : Assistant Manager - Operations
Purpose
Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs
- Key Responsibilities
Responsibilities
Operational
People
S. No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
Drive Operations Process Efficiency and capability
Ensure Performance Driven Culture
Eligibility
Show more
Show less
Skills Required
Performance Management, Data Capture
Create a job alert for this search
Operation Manager • Bhiwandi, India