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Manager, Service Delivery
ConfidentialMumbai City, Navi Mumbai, Mumbai6 days ago
Job descriptionBachelor's or Master's degree in Business Administration or related field 10-12 years of experience in service delivery management Experience in the job market context of India Strong leadership and communication skills Excellent problem-solving and decision-making abilities Ability to work collaboratively with other departments and teams In-depth knowledge of industry regulations and compliance requirements Experience in managing client relationships and addressing client concerns Proficient in project management tools and software
Description
We are seeking an experienced Manager, Service Delivery to oversee the delivery of services to our clients. The ideal candidate must have 10-12 years of experience in the job market context of India and possess strong leadership and communication skills.
Responsibilities
- Oversee the delivery of services to clients, ensuring timely and efficient delivery
- Develop and implement strategies to improve service delivery processes
- Manage a team of service delivery professionals, providing guidance and support
- Collaborate with other departments to ensure seamless delivery of services
- Ensure compliance with company policies and industry regulations
- Manage client relationships, addressing any issues or concerns
- Provide regular reports to senior management on service delivery performance
Skills and Qualifications
Skills Required
Project Management, Customer Service, Service Delivery, Budget Management, Process Improvement, Team Leadership, Quality Assurance, Performance Management, Vendor Management, Risk Management
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Service Delivery Manager • Mumbai City, Navi Mumbai, Mumbai