SOC Manager

Job Title : SOC Manager Client Engagement (India)

Reports to : Engagement Leader

Engagement Model : Client-dedicated, 16x7

Role Overview

As the SOC Manager for one of our client engagements, you will lead a dedicated team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations, ensuring SLA compliance, managing incident workflows, and serving as the primary operational contact for the SOC ticketing and resolution services. This role is critical to maintaining a high standard of security monitoring, response, and reporting tailored to client s environment and expectations.

Key Responsibilities

• SOC Operations Management : Lead and coordinate a team of 3-5 analysts to ensure effective triage, investigation, and resolution of security incidents.
• Client Liaison : Act as the operational point of contact for the client, participating in governance calls, incident reviews, and reporting sessions.
• Incident Oversight : Ensure timely escalation, containment, and resolution of incidents in line with client s playbooks and escalation matrix.
• Process & Playbook Management : Maintain and enhance the client s SOPs, response playbooks, and shift handover protocols.
• Reporting & Metrics : Deliver daily, weekly and monthly operational reports, SLA dashboards, and executive summaries to client stakeholders as required.
• Team Development : Mentor SOC staff, conduct performance reviews, and support hiring and onboarding of new analysts.

Required Skills & Qualifications

Preferred Certifications

Skills Required

Client Engagement, Siem, Service Desk