Service now HRSD

Responsibility of / Expectations from the Role

• Designs and develops solutions on the ITSM / ITOM modules using best practices
• Partners with ServiceNow Business Analyst to understand requirements and possible solutions
• Takes ownership of complex business requirements and works them to completion
• Takes ownership of incident queue and work on remediation to completion
• Works closely with the ServiceNow functional team and external development partners to build requested items
• Experience configuring and improving core and custom applications
• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
• Has working knowledge of ServiceNow ITSM / ITOM integrations using out of the box spokes or APIs
• Develops reports and dashboards using core ServiceNow functionality
• Load, manipulate and maintain data between ServiceNow and other systems
• Develops and maintain clear and concise technical and process documentation