UC Engineering Consultant

Responsibilities :

• Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.).
• Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance.
• Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations.
• Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services.
• Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards.
• Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience.
• Develop and maintain user guides, technical documentation, project plans, and other system-related materials.
• Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics / reports on conferencing services.
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
• 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway / VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber).

Skills Required

Networking, VMware, Microsoft, Cisco, Windows, Troubleshooting, Technical Support