This job offer is not available in your country.
Toppan Merrill - Specialist - Client Service
TOPPAN MERRILL TECHNOLOGY SERVICES PRIVATE LIMITEDChennai, India30+ days ago
Job descriptionStrong verbal and written communication skills. Proficiency in MS Office Suite. Ability to analyze and resolve problems efficiently. Strong interpersonal and coordination skills. Flexible to work in any shift (final shift details will be confirmed post-interview).
About the Role :
We are looking for highly motivated and communicative professionals for the role of Client Service Specialist. This role requires strong coordination skills, analytical thinking, and a keen eye for detail to support live job processes in collaboration with Customer Service teams.
Key Responsibilities :
- Participate in training sessions to gain technical proficiency in relevant tools and applications.
- Post-training, work on live projects and meet performance benchmarks.
- Monitor work queues using JMS Expeditor and manage job flow effectively.
- Act as a liaison between the Composition team and Customer Service, ensuring smooth communication and resolution of issues.
- Contact Customer Service for clarifications and ensure accurate and timely delivery of jobs.
- Own the end-to-end management of job orders, maintaining accountability through the entire process.
- Provide ETA updates to Customer Service and follow through on job timelines.
- Maintain awareness of job status and coordinate progress across teams and locations.
Required Skill Set :
(ref : iimjobs.com)
Create a job alert for this search
Client Service Specialist • Chennai, India