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Order Management Executive - international voice process
ConfidentialChennai30+ days ago
Job descriptionExcellent verbal and written communication in English Prior experience in international voice / order management Knowledge of ERP / CRM systems (SAP, Oracle, Salesforce – a plus) Attention to detail & multitasking ability Comfortable with night shifts (US / UK time zones)
Key Responsibilities :
- Manage customer orders via calls and emails
- Verify, update, and process purchase orders accurately
- Coordinate with internal teams (logistics, warehouse, billing)
- Communicate delays, cancellations, or delivery updates to customers
- Maintain order logs and CRM entries
- Ensure high accuracy and excellent customer experience
Requirements :
Skills Required
Sap, Oracle, Salesforce, Erp, Crm Systems, Logistics, Warehouse
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Order Management • Chennai