Hiring For Team Leader Inbound & outbound Process

Graduation Mandate .

• Must be aware of shrinkage, attrition, AHT, NPS, CSAT , DSAT , SLA etc.
• Must have 2 year exp in the same role & 2-5 years total in a domestic voice process.
• Salas exp for outbound process

Skills Required

Process Management, Data Analysis, crm software, Team Leadership, Customer Service, performance metrics