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International Voice Process
International Voice ProcessPeople Prime Worldwide • Maharashtra, India
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International Voice Process

International Voice Process

People Prime Worldwide • Maharashtra, India
7 days ago
Job description

Job Title : International Voice Process

Location : Pune (WFO) – Hinjewadi Phase-II

Experience : 12–24 Months (STRICTLY)

Mode of Service : Blended (Major Voice + Minimal Email / Chat)

Shift : Completely Night Shifts (24 / 7 rotational)

Working Days : 5 Days (2 rotational week-offs)

Transportation : One-way cab provided

Education : Only Graduates

About the Company

A global leader in telecom, network services, and enterprise connectivity solutions. The company supports clients worldwide with state-of-the-art telecom infrastructure, managed services, and customer engagement solutions. With strong market presence and innovation-driven execution, they help businesses scale and operate in highly demanding global environments.

Job Description

  • Manage international B2B telecom sales across multiple countries
  • Lead contract negotiations, pricing discussions & deal closures
  • Build relationships with enterprise clients, carriers & global partners
  • Drive sales strategies for telecom network services :
  • IP Transit, MPLS, SD-WAN, Routing, Switching, Cloud Connectivity
  • Collaborate with technical teams to deliver customized solutions
  • Analyze market trends, competition, and telecom ecosystem developments
  • Provide accurate sales forecasting, pipeline updates & performance reports
  • Identify process gaps and recommend improvements to optimize sales lifecycle

Mandatory Skills (Revised)

  • Customer Support Experience
  • 1 year of hands-on customer support experience
  • Strong ability to handle customer queries, resolve issues, and ensure high-quality service
  • Exposure to global customers and voice-based support environments
  • International Voice & Communication Expertise
  • 1 year of experience in international voice processes
  • Excellent verbal communication skills with the ability to interact professionally across regions
  • Comfortable working with diverse cultures and time zones
  • B2B Sales Knowledge
  • Understanding of B2B sales cycles, client handling, and lead qualification
  • Ability to support enterprise customers and communicate business value propositions
  • Familiarity with negotiation basics and coordinating with business stakeholders
  • Telecom Domain Awareness
  • Basic understanding of telecom services, global connectivity, and voice networks
  • Ability to learn and adapt quickly to telecom solutions such as routing, switching, SD-WAN, and NMS
  • Technical & Cross-Functional Coordination
  • Ability to understand technical requirements and translate them for business discussions
  • Experience collaborating with support, sales, and technical teams to deliver customer-focused outcomes
  • Important Note (Please Read Before Applying)

    🚫 Do NOT apply if :

  • You have less than 12 months or more than 24 months of experience
  • You are not willing to work Night Shifts (24 / 7 rotation)
  • You cannot work from office in Hinjewadi, Pune
  • You are not a Graduate
  • You have no telecom domain exposure
  • You are looking for day shift / remote role
  • ✅ Apply ONLY if you meet ALL criteria above.

    Random or irrelevant applications will NOT be processed.

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    International Voice • Maharashtra, India

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