Technology Analyst-Infra Support and Tier2 Support

Role-Technology Analyst- Infra Support and Tier2 Support

Experience-4+Years

Location- Hyderabad / Bangalore / Chennai

Notice Period-0-30 Days

Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health.

Job Summary :

We're looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.

Key Responsibilities :

• Automate system tasks using SQL and shell scripts
• Use cloud tools and APIs to fix order and account issues
• Manage monthly reports, data checks, and fee reconciliations
• Handle system changes for scheduled events and outages
• Monitor application health and improve alert systems
• Identify and fix performance issues and system errors
• Validate deployments before and after release
• Work with development and DevOps teams to resolve issues
• Manage exceptions and account-related problems
• Ensure accurate service mapping and billing
• Track and document issues using ticketing systems
• Troubleshoot service mapping and data feed problems

Must-Have Skills :

Nice-to-Have Skills :

Regards,

Infosys BPM Recruitment team