Technical Support Engineer

About Glean :

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data : enterprise and world structured and unstructured historical and real-time. The result : measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.

Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.

If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.

About the Role :

Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization making all information within your company accessible contextual and fresh. Our team works hard and plays hard. We are professional creative passionate and most importantly - customer-obsessed.

As a trusted technical resource to the customer you will drive technical expansion and both proactive & reactive support with our growing customer base. By providing the highest level of service to our customers you will ensure our customer experience is the best in the industry.

You will :

• Own the implementation customization proactive and reactive support for Glean customers
• Provide first response technical troubleshooting resolution and follow-through of customer issues and inquiries
• Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users search experience
• Educate customers on the use of Glean product features as needed
• Identify system and user health issues through analysis key metrics devise a remediation plan and execute while coordinating and updating the customer when needed
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product process and service improvements

About you :

Key knowledge and skills

Location :

Compensation & Benefits :

Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.

#LI-HYBRID

Required Experience :

IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1